When my group of friends and I needed to make a couple of adjustments on our return flights out of Bali, we opted to go see the British Airways Bali Office person instead of trying to cope with online forms. It was the best thing we did on our trip. Since the moment we entered, we were warmly received and sent to a customer service representative who assisted us promptly. The employee—Wayan, I believe—was very professional and clearly seemed to be thrilled to assist. He laid out our rebooking possibilities clearly, counseled us on the cheapest adjustment, and even inquired about preferable seats for our return London flight. What impressed me the most was that they were so patient with our group of five. We were all questioning, trying to organize our dates, and Wayan took it all in stride with a smile. He also offered us some tips on traveling to the airport and some BA policy changes we had not read. Having spent an hour there, we walked out fully satisfied with our new bookings and considerably less stressed than we would have been doing it for ourselves on the internet. You don't come across that level of customer service when you travel very often. British Airways Bali Office must be impressed with the team at the Bali office—they made what could have been a nightmare day easy and even enjoyable.